What are the hours for student chat?

<span style="font-size: 12pt;"><span style="font-family: Calibri,sans-serif;"><span style="">You are able to chat with us Monday-Friday, 12pm-8pm Eastern Time* (excluding holidays) from October - January.<br><br>*During periods of peak support volume, chat may be suspended. Case submission and the solutions center will, however, remain available 24/7.</span></span></span><br>