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<p><span style="font-family: Arial,Helvetica,sans-serif;"><span style="font-size: 11pt;"><span style="font-size: 10.0pt;"><span style="color: black;">Listed below are two possible scenarios on why you may face difficulty with the login process. If these tips do not resolve your issue, you can contact our solutions center team at </span><a href="mailto:sfsupport@commonapp.net&quot; target="_blank"><span style="color: #1155cc;">sfsupport@commonapp.net</span></a><span style="color: black;">, and we will assist you.</span></span></span><br><br><span style="font-size: 11pt;"><b><span style="font-size: 10.0pt;"><span style="color: black;">Scenario 1:</span></span></b></span><br><span style="font-size: 11pt;"><span style="font-size: 10.0pt;"><span style="color: black;">If you see an error message that “Something has gone wrong” as you attempt to reset your password, and you are using Internet Explorer, please try using a different browser. Common App does not fully support older browsers, such as Internet Explorer. </span><a href="https://recsupport.commonapp.org/recommendersupport/s/article/What-are-…; target="_blank"><span style="color: #1155cc;">View our system requirements</span></a></span></span></span></p>

<p><span style="font-family: Arial,Helvetica,sans-serif;"><img alt="Password reset error" height="200," src="https://commonapp--c.na126.content.force.com/servlet/servlet.ImageServe…; width="300"></img><br><br><span style="font-size: 12pt;"><b><span style="font-size: 10.0pt;"><span style="color: black;">Scenario 2:</span></span></b></span><br><span style="font-size: 12pt;"><span style="white-space: pre-wrap;"><span style="font-size: 10.0pt;"><span style="color: black;">If you see the “About your account” screen after you log in, you are in the right place and have successfully logged into your account. Once a student invites you this year (after our 8/1 launch), you will have full access to your recommender features.<br><img alt="About your account" height="200," src="https://commonapp--c.na126.content.force.com/servlet/servlet.ImageServe…; width="300"></img></span></span></span></span></span></p>

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Unable-to-log-in-to-recommender-account